What is an effective way to respond to feedback received during OSB?

• A. Ignore feedback and continue with your current approach.
• B. Defend your position and dismiss the feedback.
• C. Listen actively, acknowledge, ask clarifying questions, reflect, and outline specific actions for improvement.
• D. Delay a response until later.

Answer: (C)

Handling feedback effectively means engaging with it openly and turning it into a plan for improvement. In the OSB context, feedback is a valuable input you can use to sharpen performance, not a house of cards to defend. The best response is to listen actively to what is being said, acknowledge that you understand it, ask clarifying questions to ensure you fully grasp the expectations, reflect on what the feedback implies for your actions, and outline concrete steps you will take to improve. This approach shows you are receptive, value growth, and are capable of turning input into real, actionable change—qualities assessors look for in candidates.

Other approaches miss the mark because they shut down learning or waste time. Ignoring feedback means missing an opportunity to improve; defending or dismissing it signals resistance and can erode credibility; delaying a response reduces the chance to act on the feedback and demonstrate progress.